How do you know a company will use travel math? Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. We paid $1325. They replied ' Nope. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Viking Cruise lines, horrible. But whats this $452 bill? You still had your local tours and many other items included. How can they do that to passengers. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Wheres the refund? Four days on a bus. Free shipping for many products! Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. It was cancaled by Viking. Instead they used credits from the refund we were owed. more. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. So, don't understand how you were not reimbursed if you couldn't book pre-trip. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. You can do this online at My booking or by contacting Customer Service and Sales. If you find it, read it. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Ive called repeatedly to complain - I was told someone would call me. Spent over 1 hour on phone with Viking with a rep and his supervisor. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Never, never again. The cruise was cancelled!!!!!! Viking refuses - saying it was paid with vouchers. Im happy that my team and I could assist. Its been a month and they have not called. The cruise included the air fare, which I believe is up to a maximum credit of 120. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! The 125 percent cruise credit had no visible terms and conditions. Our help is free. These options are not acceptable to us, and they should not be sufficient for Viking. Viking River. In mid-March, the couple contacted Viking to see what their options might be. Is this legal? :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. I called them the next day to request a refund instead of the voucher. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). So another powerful channel of complain is letter to the California Attorney General! That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. I consider that excellent service fro Celebrity and my TA. Will I ever see my refund from Pacific Holidays? Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. CC Help Jenn We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. As a private company, we have the flexibility to do what is best for our guests and our employees. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The total cost was $15,599,. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Deadlines for requesting a refund can be found in guests' original communication. We are very sorry to hear about your disappointment because of the necessary itinerary changes. An act of God is one thing when it is unknown. I have been recommended that I not be vaccined and I asked for a refund. Great advertisement but horrendous customer relations. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Offer Expires June 30, 2022. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. The orginal cruise was paid by cash. Review tags are currently only available for English language reviews. Wheres my airline ticket refund from GotoGate? Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Ask yourself: Why is it doing this? . Viking has an office in California. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Powered by Invision Community. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. stream Onboard you'll be treated to an all-inclusive . LauraS VikingCruises, Community Specialist at Viking Cruises, responded to this review. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. No TellUs@VikingCruises is Viking. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. I've already done my part. In all fairness, every other interaction for us at the Palace was great! This article was published on June 25, 2021, and updated on June 23, 2021. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Powered by Invision Community. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. By Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Again, they are holding all the cards but still doesn't make it any better. Community Rules apply to all content you upload or otherwise submit to this site. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Then what? Cookie Settings/Do Not Sell My Personal Information. read more, We booked a cruise which included Turkey. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. She sent them a brief email outlining her grievances. Viking has an office in California. We appreciate the opportunity to respond, and hope to hear from you soon. They canceled my flight. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. They charged us 846.00 each to get a plane ticket. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. 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