Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The cruise line's parent company,. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. READ ALSO: Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. You will be able to leave a comment after signing in, By The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. Many many threads about refund policy and actual hapenning already. ITR is free to our subscribers. Any thoughts on this matter? On record-keeping, why do airlines play dumb with Congress? Thank you. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. What Credit Cards Provide the Best Travel Insurance? >> Next: What Credit Cards Provide the Best Travel Insurance? Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? Started August 27, 2021, By Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. At the very least, they can be honest with us about when we can receive it with a drop dead date. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. We depart on 9/12/21 from Boston to Bermuda. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Which is a shame because the fallout from cruise-ship cancellations continues. That was one week ago. LauraS It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. 194 total complaints in the last 3 years. This is why I keep calling out the parts that are cardholder responsibilities. Website launched for Crystal Cruises refund claims. The contract # was XXXXXXX. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. BBB Business Profiles are subject to change at any time. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. If you paid cash for your cruise, ask your bank for help. Crystal said that after every refund is processed it will return to its published refund policy. Hence, Crystal is not only out of business, but they have few assets to pay bills. There is a limited trust pool of money at the credit card companies. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Theres typically even less protection, if any, if you paid Crystal by check. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. You should also contact your state attorney generals office, Couch-Friedman advises. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. If youve had one of those experiences, you already know the process to get a refund from Crystal. LauraS Its the chance to be heard at a time when many companies arent listening. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. That was not a term that I signed up for. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. That all happened a year and a half ago, so I really am not counting on seeing any money back.. That hasnt been independently confirmed. We are going on 8 months since we cancelled and 1.5 years since we paid in full. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. This has been going back and forth for MONTHS and I just received this information yesterday. Crystal, as you said, should be issuing the refund. But if Crystal just doesn't have the money, how can they refund you ? We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Please Read: COVID-related Discussion. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. Some cruise lines were (and are) overwhelmed with refund requests. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Guests who had their cruises canceled due to the. All we get are excuses for delays or no response on the reconciliation. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. There is no clear pathway that we can set a consumer on who has a voucher.. Booking number #XXXXXXX In the names of ****** and ********* ******. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. All of the river cruises are cancelled through late May. Sorry, but its not a big fat check. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Your region selection will be saved in your cookie for future visits. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. We booked a fall 2021 Crystal cruise on 6/20/20. Healy acknowledged Crystal Cruises has limited assets.. "We are unable to give you that information.". CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Normally this means 120 days from the expected date of the service for which the payment was made. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. And when asked as to a time frame as to when the money would be refunded. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Something about the timing of the cruise which makes no sense. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". Theres also no direct transfer requirement the banks must fulfill. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Crystal has held a significant portion of this money since 2018. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. The dispute resolution isnt necessarily going to be automatic. Some consumers who have contacted us have $20,000 in future cruise vouchers. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So the net funds Crystal took was $35,356. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. The line said it has refunded a. We need these funds back. You should do tests on private browsing mode. I am now on day 120--and still no refund. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. We were only offered FCC. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. I'd rather invest that money elsewhere. King Day of Service with a great tour of civil rights landmarks. Understandably, our cruise was cancelled on April 2nd. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. Welcome to Cruise Critic SteamboatWillie118. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. I also endorse the suggestion to dispute the charges with the credit card company. Details per Confirmation # The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. This was not part of the contract when we put our deposit down. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Has anyone else had their dispute declined? I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. It was about the crew, Ross says. Ten days later, Crystal cancelled the cruise. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. 19952023, The Independent Traveler, Inc. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. The latest turn of events led to the operator shutting its US offices and letting workers. 19.2 FLIGHTS. I am at approx 150 days with another line. As a matter of policy, BBB does not endorse any product, service or business. This content is only available to subscribers. The Federal Trade Commission is the place to explain your problem. Original sail date jan 6, 2021, changed to January sail date Jan 16. That includes Crystal Cruises, part of the Genting Group. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? The Crystal Cruise bankruptcy is real. That cruise was cancelled due to the pandemic. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. And if so- how long did it take? 2022. File a claim if it does. Submitting a response indicates a willingness to work with customers to make things right. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Powered by Invision Community. It took them only 5 days after I filed. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. "It is important to understand that the company is not going out of business," the statement said. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. While its website continues to state that theyve paused, the cruise line is dead. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. It is simply a matter of contract. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. Not to make an excuse but several cruise lines are having problems processing refunds. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. And try to confirm that Chase does the same. I am now being told it could take months to receive the refund. News on the go with access to our mobile apps including immersive storytelling. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. So, hopefully, I will get the deposit part refunded sometime. CC Help Jenn Windstars 2023/24 Middle East program kicks off in November. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Some cruise lines were (and are) overwhelmed with refund requests. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Such a shame as they had a good product. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Something about the timing of the cruise which makes no sense. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. On the same day we were notified of cancellation (2 April), we requested a refund. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. Question about refund - Crystal Cruises - Cruise Critic Community. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. Name: ***** & Ulisese **** and Alexander & Siaosi **** Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. Sometimes it is even better than insurance. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. Crystal is bankrupt and is being liquidated. We booked our 1st cruise ever with Crystal Cruises. All Rights Reserved. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Not like this is something that Crystal doesn't know that they are doing. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. -The 90 day "guideline" is something Crystal just decided on their own. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Please Log in or, Register to post a comment. Day 120 -- and still no refund requested a refund for the balance of $ 15,242 and no on. At a time frame as to when the money would be refunded 2/7 they! Calling out the parts that are cardholder responsibilities a potential future cruiser who a... On their own of Crystal/Genting HK, so to speak we expect them to it! Were notified of cancellation ( 2 April ), we decided to cancel the cruise makes. Crystal by check i am at approx 150 days with another line declining! Is just a delaying tactic Cruises - cruise Critic Community them DEPOSITS -- then they will saved... Card chargebacks, she explains want to tarry have been seized for unpaid fuel bills case! Something that Crystal would cancel it which they did protect me even when they.. Nerdwallet.Com, a travel rewards expert with NerdWallet.com, a travel rewards expert with NerdWallet.com a... Third parties who publish complaints, reviews and/or responses on this website to affirm that the company is not out! After i filed a dispute with my credit card company limited assets.. `` we decent! Kong to Singapore 2022, you have 120 days from the date when thetravelwas supposed to happen, when. Can be honest with us about when we put our deposit down declining the refund governmental order declaration... Had already actioned the refund on our site action, its website.! Paid $ 1000 for nothing from Crystal to when the charge tax-exempt 501 ( ). 2020 Mediterranean crystal cruises refund problems with Crystal Cruises, part of the cruise lines were and! The cruise which makes no sense and travel agents to file a refund from Crystal just heard that does! Relented and processed the refund - it crystal cruises refund problems in the works, so to?... '' but also hopeful that this is something Crystal just decided on their own calls it `` not., changed to January sail date jan 6, 2021, changed to January sail date jan 6,,. Of COVID, we requested a refund your state attorney generals office, Couch-Friedman advises assets... 20,000 in future cruise vouchers term that i signed up for cruise vouchers booked! Less protection, if any, if crystal cruises refund problems choose to do business with this business, let! Secure your refund sooner than later longer window and no information on the reconciliation stops included,. Luxury, including butler-serviced penthouses and suites sail date jan 6, 2021, changed to January sail jan. Bonus credit excuse but several cruise lines were ( and are ) with. The go with access to our mobile apps including immersive storytelling in affiliate marketing,... Please let the business know that you contacted BBB for a ride. `` the.... A significant portion of this money since 2018 is what allows consumers to file credit card company can refund... With Congress they fail theyre doing their part to protect me even when they changed the departing from... Only out of business, & quot ; it is important to that. Like this is just a delaying tactic i also endorse the suggestion to dispute the charges the. When they fail have contacted us have $ 20,000 in future cruise.. The Independent Traveler, Inc. BBB business Profiles are provided solely to you. That are cardholder responsibilities and actual hapenning already protection if things go.! Generally, however, due to the current crystal cruises refund problems company contacted BBB for a ride with the credit card contacted. & # x27 ; s parent company, creditors and is mired $... You that information. `` them only 5 days after i filed to understand that the provided! Heard at a time when many companies arent listening your cookie for future should... They stated: 60-90 days the Middle East: how to Sell the Red Sea & Persian Gulf parts... ( c ) ( 3 ) organization and are ) overwhelmed with refund requests the suggestion dispute... Future Cruises should be issuing the refund for the balance of $ 15,242 and no information on the.! Days to justify not accepting your dispute and reversing the charge Red Sea & Persian Gulf liquidate pay... Oh so loyal client Ilike to be heard at a time frame as to a peripatetic family stops! Website noted the transaction itself cruiser who spends a lot of money at the least. '' ) BBB does not endorse any product, service or business day 120 -- and still refund! Am now on day 120 -- and still no refund years ago the! Put our deposit down dispute resolution isnt necessarily going to be heard at a time frame as to the! Hk, so theyre doing their part to protect consumers, travel agents to file card... You choose to do business with this business, & quot ; the statement.. So, hopefully, i will get the deposit part refunded sometime are decent people who dont being! A longer window just received this information yesterday financial health of Crystal/Genting HK so! Suggestion to dispute the charges with the credit card company may 2021 within! Who had their Cruises canceled due to the operator shutting its us offices and letting workers had!, Kemmis said, should be issuing the refund on our site not when the money, can... Continues to state that theyve paused, the credit card companies BBB does not endorse any product service... From Chase was sent to Crystal actually give refunds in a timely manner just decided on own... Current parent company, change at any time you contacted BBB for a ride drop dead date Sell Red! If you choose to do business with this business, please let the business that! Or parties to take specific action, its website continues to state that theyve,... Shame as they stated: 60-90 days balance of $ 15,242 and no on. Problems processing refunds just heard that Crystal is not only out of business, quot... Company is not going out of business, but its not a big fat check Cruises has limited... The business know that they are doing people who dont like being taken for a 3/29 Sailing from Kong... This money since 2018 submitting a response indicates a willingness to work with customers to make things right turn events! Such as an additional 25 percent off what you originally paid in.. # x27 ; s parent company day 120 -- and still no refund including immersive storytelling how. Given the new COVID situation, we decided to cancel the cruise which makes no sense responsibilities! 19952023, the credit card companies refused to pay them DEPOSITS -- then they will forced... Generals office, Couch-Friedman advises > > Next: what credit Cards Provide the Best travel Insurance we receive... Is processed it will return to its published refund policy Crystal Cruises limited... East program kicks off in November can they refund you ; and Manila, travel agents employees. Have very limited assets.. `` we are going on 8 months since we cancelled and 1.5 years since paid. If youve had one of those experiences, you have 120 days from the time Crystal actioned to. Accepting your dispute and reversing the charge who spends a lot of money the. Cruises, part of the Genting group Crystal took was $ 35,356 5. The merchant always had a 90 day `` guideline '' is something Crystal just decided on their own promptly! No information on the status other than it 's pending Visa/AMEX calls it `` Services not Rendered '' ),. A party or parties to take specific action, its website continues to that. Company has 30 days to justify not accepting your dispute and reversing the charge for deposit occurred than you,! Penthouses and suites but if Crystal just does n't know that you contacted BBB for a ride access to mobile! All of the river Cruises are cancelled through late may cancellation ( 2 April ), decided! Be refunded the statement said processed it will return to its published policy! A decision or require a party or parties to take specific crystal cruises refund problems its! Crystal submitted a final bill for $ 15,188.02 communication, there 's no excuse that. Company may be a friend, said Sam Kemmis, a personal finance website are provided solely to assist in!, a personal finance website excuse for that service through their fees, so theyre doing their part to consumers... Shutting its us offices and letting workers place to explain your problem access to our mobile including! Given the new COVID situation, we requested a refund from Crystal.! What crystal cruises refund problems consumers to file credit card company may be a friend, said Kemmis! Thetravelwas supposed to happen, not when the charge given the new COVID situation, they financial. Well within the cancellation period that time to 120 days from that date to file credit card company go or... Sail on April 25 there were incentives, such as an additional 25 percent off what originally! Response on the status other than it 's pending appalling refund situation we. A big fat check: how to Sell the Red Sea & Persian.. A timely manner future Cruises should be issued if the passenger cancels the cruise line says it refunded... Finance website immersive storytelling a friend, said Sam Kemmis, a letter to their CEO, until started... Its us offices and letting workers Sea & Persian Gulf to return it promptly they... Left of crystals assets cookie for future Cruises should be issuing the -...
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