Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! When the dresses came they were very cheaply made for the price they cost. Hi there. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Customer FAQs - LUCY IN THE SKY Help Centre. Date of experience: October 12, 2022. Were almost out of time and do not have a back up plan. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? this was for a very special event and now i have no outfit and no resolution to this. there is a dress i like but it is all out of stock. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi! She was very polite and helpful. Company claims the only way money can be refunded is if it was faulty. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Hi Desiree, Thanks for your feedback. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Designed in Los Angeles - New Arrivals Weekly. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. For international customers, return postage is the responsibility of the recipient. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Shop now at www.lucyinthesky.com. -Kate. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Don't take the risk and give them your money. LUCY IN THE SKY IS OUR GO TO! The package was never opened -- and sent back immediately. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? We're so sorry to hear about the order. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. The online chat help was very helpful! Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. We will send her your regards! Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Customer service is awful. Hi Veena, Thanks for your feedback. Hi Kaylyn! - Kate, Hi Gosset! Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. I've lost $120 to Lucy In the Sky and received nothing. Please email us at resolution@lucyinthesky.email for further assistance. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Hi Kim, Copyright 2023 Lucy in the Sky inc. All rights reserved. So ordered the 3rd dress in a different style. But, not to worrythey charge your credit card as soon as you make the order. All of my questions were answered. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. my party is april 10. Please email us at resolution@lucyinthesky.email so we can assist you sooner. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons We may from time to time include third party links on our Website. They have no customer service phone line. Ordered from this company thinking the dresses were cute. If they don't offer refunds, they should have made this much more clear during purchase. I HAVE MY TRACKING NUMBER. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. How often does the website restock? Please emails us at resolution@lucyinthesky.email so we can better assist you. Tip for consumers:Absolutely no refunds unless it arrived damaged. -Kate. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I know it's still only Nov. 15 but I do not think this dress is coming. I ordered a dress on October 2,2019 and still not dress. Why just give your money to a site without the opportunity to try and return an item? Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. 501K followers. They have u order from them and never ship after 30 days. We may also share information with companies assisting in fraud protection or investigation. Hi Brooke, Thanks for your feedback. Only returning an item that was too much cleavage exposure for a girl without cleavage. So thankful for the quick and informative service from Daniella. As soon as you place the order, it is processing on our end. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Customer Service: 2 stars. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. If you need specific product measurements or have further questions, please email us at. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. www.lucyinthesky.com retains the right to refuse any request made by you. Any currency conversion are for reference purposes only. Any trade marks/names featured on this Website are owned by the respective trade mark owners. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. https://www.lucyinthesky.com/shop/index.php?route=account/login. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. This has been quite frustrating. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) . If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Not a problem. I foresee no dress, no money returned and no reply. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. I can always count on you for the best quality and accurate fit. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. BBB reports on known marketplace practices. For further information, please visithttps://help.afterpay.com/hc/en-au/. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Find out how we combat fake reviews. They are constantly moving as not to get found. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Did all refunds go to store credit or were some people able to get a full proper refund? It's pretty enticing because the prices are low and they always have free shipping and returns. Thanks for your feedback. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Track. We're so sorry about the delayed style. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. -Kate. My item did not arrive in the alotted time it was supposed to with NO communication from the company. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). i live in texas and ordered a dress on sunday earlier this week. They weren't prepared for homecoming season and got behind. I have been waiting for almost three weeks and still haven't got my money back. -Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Horrible company and horrible customer service. Tip for consumers:Returns usually only give store credit. We had the same issue. We're sorry to hear about the delayed order. Lucy In the Skys main breadwinner appears is its massive dress collection. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. She even helped me cancel an order and issued my store credit instantly. Do not buy from them. They're all photographed wearing size Small. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Dannica Ramirez is a content writer for ClothedUp. We're so sorry to hear about the order. From time to time, we may restrict access to some parts or all of this Website. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. would it arrive by october 26th? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. -Kate. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Daughter bought a dress for homecoming from this site. Email: shop@lucyinthesky.email - replies within 24 business hours. I ordered a dress on 9/18. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. My Los Angeles Apparel Review Are They Worth It? Just go to the Order History section, and view your order to see the 'Create Return Label' function. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Lucy in the sky is our GO TO for all things special occasion. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). 2023 Trustpilot, Inc. All rights reserved. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If i order now when i will receive it? Well look into the stated issue and will work out a way to resolve the situation asap! Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. We have Live Chat and Email available for any questions or concerns. Business days do not include weekends or public holdiays. Hi KM, Prom season is here, and you deserve to look and feel amazing for your big party! For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Chat is only option and that takes hours to even get a chat representative. We also ensure all reviews are published without moderation. Currently, Lucy In the Sky does not offer any exchanges. Hi Melissa, Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Products used:We havent received the products. We want to make sure that this refund goes through immediately. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Don't waste your time or money, just go somewhere else! Well guide you through the process. BEWARE. Our small is generally the equivalent of a US Size 2. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This is where the problems start. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! If you ever need any assistance please email us at resolution@lucyinthesky.email. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Very cute dresses, but why not make them at least an inch or two longer?! - Kate. My advice to anyone. We're so sorry to hear about the order. I don't care how good are their dresses and I don't even want to know. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. DO YOU SHIP INTERNATIONALLY? Im very disappointed. Also no updates on arrival or even if I will ever get it. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? It said delivery between 9/30 and 10/12. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. If you need your dress for a specific date you might want to find a different one. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? LucyInTheSky headquarters 747 E 10th Street. Please email us at resolution@lucyinthesky.email so we can look into your refund. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. 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